The AI revenue layer for AHPRA-regulated aesthetic and injectables clinics
Turn missed enquiries, no-shows, and lapsed patients into booked appointments.
cadence IQ is a fully managed AI revenue system for aesthetic and injectables clinics. It answers every missed call and DM, even when you're in the chair or your front desk is flat out, brings lapsed clients and patients back on the right cycle, and builds your reviews within AHPRA and TGA rules, without adding work to your team.
You don't pay a monthly cent until we've delivered 10 bookings.
The problem
Revenue is leaking while you're in the chair or your team is with clients in the room.
Most clinics lose money not from lack of demand, but from enquiries that go unanswered, clients and patients who drift away, and no-shows that never get recovered.
Missed calls and DMs while you're treating
Industry research suggests 30–50% of enquiries never convert when response is slow. Clients and patients contact two or three clinics and book with whoever answers first. You can't pick up the phone with a needle in your hand, and your front desk can't be everywhere at once.
After-hours enquiries go cold
Clinic enquiries spike in the evenings, when people scroll Instagram. A late-night DM about pricing or availability sits unanswered until morning, and by then they've booked elsewhere.
No-shows and cancellations hurt
US medspa industry data puts no-show rates at 17–22%, with first-time patients higher. Empty chairs cost real money, and most reminder systems can't hold a conversation to recover them.
Lapsed clients and patients drift away
Most established clinics have hundreds of dormant clients sitting in their booking system. When no one reaches out at the right interval, whether that's a 12-week review cycle or a course mid-way through, they drift to the clinic down the road.
See what the leak is worth to you.
Rough figures are fine, adjust them to your clinic. This is your own revenue, before we've claimed a thing.
Your clinic, roughly
// example figures, change them to yours
Defaults reflect industry research: 30–50% of enquiries never convert when response is slow, clinics typically miss 20–40% of inbound calls, and no-show rates for med spas cluster at 17–22%. Adjust the figures to your clinic.
What cadence IQ could recover · year one
A$69,750 – A$109,350
Conservative to benchmark recovery across all four channels, measured on your own figures.
Book a call to go after this →Gross revenue that passed through these gaps · year one, incl. your one-off lapsed list
A$477,000
Recovery rates are conservative industry estimates. We measure your actual rates in the first 60–90 days. Figures use a single treatment value; many recovered clients go on to a full course, so these numbers are a floor, not a ceiling. Estimates for discussion, not a guarantee.
Three modules
One revenue layer. Three modules.
Together they cover the full client lifecycle. We usually switch Retain + Reactivate on first, because it recovers revenue from clients you already have, then bring Acquire and Refer online.
Retain + Reactivate
Recover and protect revenue from existing clients, no ad spend required. Win back lapsed clients and patients, recover no-shows and cancellations, prompt the next booking at the right interval including the 12-week cycle, and re-engage clients part-way through a paid course. A two-way conversation, not a one-way reminder blast.
Acquire
Capture and convert demand that's currently leaking. Answers missed and after-hours calls, WhatsApp, Instagram and Facebook DMs, email and paid-ad leads instantly, even when you can't answer with a needle in your hand. Every unanswered call triggers an immediate text-back so no lead goes cold, then qualifies, handles objections, and books.
Refer
Turn happy clients into reviews and referrals, the compliant way. We ask for feedback about the experience, never clinical outcomes, catch unhappy clients fast with a manager callback, and run a two-sided refer-a-friend. Google-compliant by design, with no review gating.
Try it yourself
Try the live demo.
Enter your details, then talk to the real AI for aesthetic and injectables clinics. Try a booking conversation, a pricing enquiry, or a missed-call text-back.
Enter your name and email to try the live demo.
How it works
A conversational layer on top of your booking software.
Timely, Fresha, and Phorest handle your calendar. cadence IQ handles the conversations they can't: missed calls, Instagram DMs, after-hours enquiries, and fully dormant clients who aren't on an upcoming booking.
Every channel, one thread
Voice, WhatsApp, SMS, Instagram DMs and web all funnel into a single continuous conversation with full client context.
Qualify and book compliantly
The AI answers instantly, never names prescription products or quotes per-unit prices pre-consult, and routes clinical questions to a booked appointment.
Follow up until it converts
Lapsed clients, no-shows and open enquiries get persistent, human-sounding follow-up. Reactivation messages are framed as due for a review, not a sales pitch.
Attended, reviewed, referred
After appointments, the system requests non-clinical reviews only, catches unhappy clients early, and drives word-of-mouth referrals.
Trust & compliance
Built for AHPRA and TGA rules.
Everything we send on your clinic's behalf is designed to stay compliant. No generalist competitor leads with this. It's the feature clinic owners care about most.
No product names or S4 price quotes
Outreach never names prescription medicines or quotes per-unit or per-ml prices before a consult. Clinical and pricing questions are routed to a booked appointment.
Non-clinical review requests only
Review solicitation asks about the experience: booking ease, staff, facilities. Never clinical outcomes or practitioner skill. That's the AHPRA-safe way to build Google reputation.
No guaranteed-outcome language
Messages avoid language that implies risk-free or guaranteed results. Reactivation is framed as due for a review, not that a treatment has worn off.
Honest about being AI
If asked, the assistant identifies itself clearly and offers to pass anything to your team. It never pretends to be a clinician or provides clinical advice.
cadence IQ is not a legal or regulatory adviser. Your clinic should verify messaging against current AHPRA and TGA guidance and your own compliance adviser.
Founding clinics
We're opening a small number of founding spots.
A short list of clinics, onboarded properly, at a rate that never rises. If it's a fit, the risk sits with us, not you.
A managed service, not another tool to figure out. We build, deploy, and manage the system so your clinic gets results without adding operational overhead.
Our guarantee: 10 bookings before you pay a monthly cent.
You don't pay the monthly fee until we've delivered 10 bookings through our tracked channels. A booking counts when the appointment is made, whether or not the client attends. If we haven't delivered 10 within 90 days of go-live, you can walk away and owe no monthly fee at all.
- A$500 one-off setup
- Monthly fee starts only after 10 bookings
- Founding rate, locked for as long as you stay
- All technology costs included
- No lock-in. Rolling monthly, 30 days' notice
- AHPRA & TGA compliance guardrails on every message
FAQ
Common questions before the call.
Native booking reminders are rules-based. They confirm upcoming appointments, but they don't answer a new enquiry, qualify it, handle objections, and book, especially across Instagram DMs or after hours. They also don't capture missed phone calls or re-engage fully dormant clients who aren't on your calendar.
Ready to focus on patients, not the phone?
Book a call to see how cadence IQ fits your clinic. We'll walk through your current client journey and show you where the biggest wins are.